Account Deletion Policy

You can delete your account at any time, unless your account is temporarily restricted due to:

Temporary Deletion Holds

• Active Abuse Investigation: If your account is involved in an active abuse investigation, deletion is temporarily paused until the investigation concludes. This prevents evidence destruction and protects the integrity of our moderation process.
• Fraud Investigation: If your account is under review for suspected fraud, Terms of Service violations, or coordinated inauthentic behavior.
• Legal Hold: If your account is subject to a valid legal request, court order, subpoena, or law enforcement preservation request.
• CSAM Investigation: If your account is involved in a child sexual abuse material investigation. Such accounts are permanently banned and reported to law enforcement; deletion is not available.

Notification of Deletion Holds

If deletion is blocked, we will notify you:

• In-App Alert: When you attempt deletion, you'll see a notice explaining why it's blocked
• Email Notification: Sent to your registered email within 24 hours
• Estimated Resolution: We'll provide an estimated timeline for when deletion will become available
• Status Updates: You can check the status of investigations in Settings → Account → Deletion Status

Once the investigation or legal matter concludes, you will be able to proceed with account deletion. In most cases, investigations resolve within 5-7 business days. Complex cases or those involving law enforcement may take up to 30 days or longer.

Method 1: In-App Deletion (Recommended)

1. Open the Weavid App

   Go to your profile by tapping your avatar in the bottom navigation bar.

2. Access Settings

   Tap the settings gear icon in the top right corner of your profile.

3. Navigate to Account Management

   Scroll down to "Account Management" and tap "Delete Account" (it's at the bottom of the settings page).

4. Review the Warning

   Carefully read the information about what will be deleted and confirm you understand this action is permanent and irreversible.

5. Verify Your Identity

   For security purposes, you'll need to re-enter your password to confirm you're the account owner.

6. Confirm Deletion

   Type "DELETE" (all caps) in the confirmation box to confirm. Your account will be immediately deactivated and scheduled for permanent deletion.

7. Receive Confirmation

   You'll receive a confirmation email. If you change your mind, you have 24 hours to cancel the deletion by logging back in.

Method 2: Email Request (If You Can't Access the App)

If you've lost access to the app or your device, you can request deletion via email:

Send an Email to: contact@weavid.com

Subject Line: "Account Deletion Request"

Required Information:

• Your username or user ID
• The email address registered to your account
• A clear statement: "I request permanent deletion of my Weavid account"
• Reason for deletion (optional, but helps us improve)

Identity Verification

For security, we may ask you to verify your identity by:

• Responding from the email address registered to your account
• Answering security questions
• Providing a government-issued photo ID (in rare cases where other verification isn't possible)

Processing Time

• Initial Response: Within 1 business day
• Verification & Approval: 2-3 business days
• Deletion Initiated: Once verified, deletion begins immediately (30-day full deletion timeline)

Complete Data Deletion

When you delete your account, the following data is permanently removed from our systems:

Data Type	What Happens	Deletion Timeline
Profile & Account	Username, display name, bio, avatar, banner, settings — all deleted	Within 24 hours
Personal Information (PII)	Email, phone number, full name, date of birth (all encrypted PII) — permanently deleted	Within 24 hours
Posts & Videos	All public posts, videos, and media files deleted from Cloudflare R2 storage	1-3 days
Comments & Replies	All comments and replies you've made anywhere on the platform — deleted	Within 24 hours
Direct Messages	Your copies of all DMs deleted. Recipients keep their encrypted copies (E2EE).	Within 24 hours
Likes, Saves & Bookmarks	All likes, saves, bookmarks, and engagement history — deleted	Within 24 hours
Follows & Followers	All social connections removed; you disappear from others' follower/following lists	Within 24 hours
Virtual Pets	All pets, pet customizations, rooms, items, and interaction history — deleted	Within 24 hours
Points & Transactions	Points balance, points history, in-app purchase history — deleted	Within 24 hours
Groups	Group memberships removed. Groups you own may be transferred or deleted (see below).	Within 24 hours
Activity & Usage Logs	Watch history, search history, app usage logs — deleted	Within 24 hours
Device & Session Data	Logged-in devices, session tokens, authentication keys — deleted	Immediately
IP Address History	Last 3 IP addresses (encrypted) — deleted	Within 24 hours

What May Be Retained (Legal Requirements)

Due to legal, tax, and compliance requirements, a minimal amount of data may be retained:

Data Type	Retention Period	Legal Reason
Audit Logs (deletion request timestamp, IP address of request)	7 years	Legal compliance, fraud prevention, regulatory requirements
Financial Transaction Records (if you made purchases)	7 years	Tax law, accounting regulations, payment processor requirements
Resolved Abuse Reports (involving your account)	1 year after resolution	Pattern detection, appeals process, legal compliance
Legal Hold Data (if subject to court order)	Duration of legal matter	Court orders, subpoenas, law enforcement requests
CSAM Reports (if applicable)	Permanent retention	Legal mandate (NCMEC reporting), law enforcement cooperation

Special Cases

Groups You Created

If you're the sole creator/admin of a group:

• Before Deletion: You'll be prompted to transfer ownership to another member
• No Transfer Possible: If you can't or don't transfer, the group will be deleted 7 days after your account deletion
• Member Notification: All group members will be notified of the pending group deletion with 7 days' notice
• Group Content: All posts and content within the group will be deleted when the group is deleted

Content Others Downloaded

• If others have downloaded or saved your videos/images to their devices, we cannot remove those copies
• Your content is removed from Weavid's servers, but local copies on others' devices remain
• Watermarks (with your @username) remain on downloaded content

Direct Messages (E2EE)

• Because DMs are end-to-end encrypted, each user has their own encrypted copy
• We delete your copies of all conversations
• Recipients keep their copies — we cannot delete messages from their devices
• You will disappear from their conversation list, but the messages remain readable on their end

Subscriptions & Purchases

• Active Subscriptions: Immediately cancelled; you won't be charged again
• No Refunds: Per our Terms of Service, no refunds for partial billing periods or unused time
• In-App Purchases: Points, items, and pets are deleted; no refunds
• Manage Separately: To cancel subscription without deleting account, go to Settings → Subscriptions

Complete Deletion Process

Account deletion happens in stages across distributed systems. Here's the complete timeline:

Stage	What Happens	Timeline
1. Grace Period	Account deactivated (invisible to others), but you can still cancel deletion by logging back in	0-24 hours
2. Immediate Deactivation	Account fully deactivated, logins blocked, profile no longer visible in app	24 hours
3. Primary Data Deletion	Profile, PII, settings, social connections, posts, comments scheduled for deletion	24-48 hours
4. Media Deletion	Videos and media files deleted from Cloudflare R2 storage	1-3 days
5. Database Propagation	Data removed from primary database and all read replicas across EU regions	3-7 days
6. Search Index Removal	Your profile and content removed from search indexes and caches	7-14 days
7. Backup Purge	Encrypted backups purged in normal rotation cycle (multiple geographic regions)	14-30 days
8. Complete Removal	All traces of your account removed from our systems (except legally required audit logs)	30 days maximum

What You'll See During Deletion

• Day 1: Account deactivated; profile invisible; cannot log in
• Days 2-3: Posts and videos disappear from feeds and profiles
• Days 4-7: Your @username disappears from searches and mentions
• Days 8-14: Comments and interactions fully removed from all posts
• Days 15-30: Final purge from backups; complete data removal

Username Availability

• Your username is reserved for 90 days after account deletion
• This prevents impersonation and gives you time to reconsider
• After 90 days, your username becomes available for new users to register
• You cannot reclaim your username after deletion (account deletion is permanent)

Can I recover my account after deletion?

No. Account deletion is permanent and irreversible. Once you confirm deletion and the 24-hour grace period passes, your account, data, and content cannot be restored under any circumstances. Make absolutely sure before proceeding.

What happens to my posts and videos?

All your public content is deleted from our servers within 1-3 days. However:

• If others downloaded or saved your content before deletion, we cannot remove those copies from their devices
• Watermarks (with your @username) remain on any downloaded content
• If your content was shared to other platforms (Twitter, Instagram, etc.), we cannot remove it from those platforms

What happens to my direct messages?

Your copies of all DMs are deleted. However, because DMs are end-to-end encrypted:

• Recipients keep their own encrypted copies (we cannot delete messages from their devices)
• You will disappear from their conversation list
• The messages remain readable on their end
• This is how E2EE works: each user controls their own encrypted data

Will my username be available for someone else?

Yes, after 90 days. Your username is reserved for 90 days after deletion to prevent impersonation. After that, it becomes available for new users to register. You cannot reclaim it.

What if deletion is blocked due to an investigation?

If your account is involved in an active abuse investigation, fraud investigation, or subject to a legal hold:

• We'll notify you in-app and via email explaining why deletion is paused
• We'll provide an estimated timeline for resolution (typically 5-30 days)
• You can check status in Settings → Account → Deletion Status
• Once the investigation concludes, you can proceed with deletion
• If you believe the hold is in error, contact contact@weavid.com

Can I delete specific content instead of my entire account?

Yes! You can delete individual posts, videos, comments, and messages from within the app without deleting your entire account:

• Posts/Videos: Tap the post → Options menu → Delete
• Comments: Tap your comment → Delete
• DMs: Long-press message → Delete (or delete entire conversation)
• Likes/Saves: Unlike or unsave items individually

Only use full account deletion if you want to leave Weavid entirely.

Will third-party caches still have my content?

Possibly, temporarily:

• Search engines (Google, Bing) may have cached copies of your public profile or posts
• Web archives (Internet Archive) may have snapshots
• These caches expire automatically over time (typically 30-90 days)
• You can contact search engines directly to request cache removal:
  • Google: Remove outdated content
  • Bing: Content removal tool

How long does the deletion process actually take?

• Immediate deactivation: Within minutes of confirmation
• Visible deletion: Your profile and content disappear from the app within 1-3 days
• Complete removal: All data deleted from all systems within 30 days

Most users will see their data "gone" within a few days, but complete removal across all backups and replicas takes up to 30 days.

What happens to groups I created?

If you're the sole creator/admin of a group:

• During deletion, you'll be prompted to transfer ownership to another member
• If you don't transfer or can't (no other members), the group will be deleted 7 days after your account deletion
• Group members will be notified of the pending deletion with 7 days to export content
• All group posts and content will be deleted when the group is deleted

What about my Pet Premium subscription?

If you have an active subscription:

• Subscription is immediately cancelled when you delete your account
• You won't be charged again
• No refunds for partial months or unused time (per our Terms of Service)
• Better option: Cancel subscription separately (Settings → Subscriptions) without deleting your account, if you just want to stop paying

Can I temporarily deactivate instead of deleting?

Yes! If you want a break without permanent deletion:

• Go to Settings → Account → Deactivate Account (Temporary)
• Your profile becomes invisible
• Your data is preserved
• You can reactivate by logging back in at any time
• No time limit on how long you can stay deactivated

What if I change my mind?

• Within 24 hours: Log back into the app to cancel deletion (easy recovery)
• After 24 hours: Too late — deletion cannot be cancelled or reversed
• After 30 days: All data is permanently gone; no recovery possible

Will I receive confirmation?

Yes, multiple confirmations:

• Immediately: In-app confirmation screen
• Within 1 hour: Email confirmation (with 24-hour cancellation link)
• After 24 hours: Email confirming deletion has started (irreversible point)
• After 30 days: Final email confirming complete data removal

If you are in the European Union, European Economic Area, United Kingdom, or Switzerland, account deletion is one of several rights you have under GDPR:

Right to Erasure ("Right to be Forgotten")

This policy implements your GDPR right to erasure:

• You can delete your account and data at any time, for any reason
• No justification or explanation required
• We will delete your data within 30 days (as described above)
• Exceptions apply only for legal obligations (audit logs, financial records, legal holds)

Other GDPR Rights

You also have the following rights (see our full GDPR Rights section for details):

Right to Access

• Request a copy of all data we hold about you
• Export available in-app: Settings → Privacy → Download My Data
• Data provided in machine-readable JSON format

Right to Rectification

• Update or correct your information
• Edit in-app: Settings → Profile → Edit Information

Right to Restrict Processing

• Request we limit how we process your data
• Useful during disputes or investigations
• Contact: contact@weavid.com (subject: "GDPR: Restrict Processing")

Right to Data Portability

• Transfer your data to another service
• Export in structured JSON format
• Includes posts, comments, profile data, media files

Right to Object

• Object to certain data processing activities
• Opt out of analytics, automated decision-making
• Contact: contact@weavid.com (subject: "GDPR: Objection")

Exercising GDPR Rights

To exercise any GDPR right:

• Email: contact@weavid.com with subject "GDPR Request"
• Specify which right you're exercising
• Provide your username or account email for verification
• We'll respond within 30 days (may extend to 60 days for complex requests)
• No fees unless the request is manifestly unfounded or excessive

Filing a Complaint

If you believe we've violated your GDPR rights:

• Contact us first: contact@weavid.com — we want to resolve issues directly
• If unsatisfied: You can file a complaint with your local Data Protection Authority
• EU users: Find your Data Protection Authority

Contact Information

Purpose	Contact Method	Response Time
General account deletion questions	contact@weavid.com	1-2 business days
Technical issues with deletion	contact@weavid.com (subject: "Deletion Error")	24 hours
GDPR data requests	contact@weavid.com (subject: "GDPR Request")	30 days
Deletion blocked inquiries	contact@weavid.com (subject: "Deletion Hold Inquiry")	1-2 business days
Privacy concerns	contact@weavid.com	1-2 business days

Before You Delete

If you're considering deleting due to a problem with the platform, please let us know. We genuinely want to improve and would appreciate your feedback:

• If you're experiencing harassment, we can help. Report the abuser instead of deleting your account.
• If you're unhappy with a feature, tell us. We're actively developing and your input matters.
• If you have privacy concerns, talk to us. We may be able to address them without full deletion.
• If you just need a break, consider temporary deactivation instead of permanent deletion.

Exit Survey (Optional)

When you delete your account, you'll have the option to complete a brief exit survey:

• Completely optional and anonymous
• Helps us understand why users leave
• Your feedback shapes product improvements
• Takes less than 1 minute